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Shipping and handling Information Right now we are shipping based on Zone 6 UPS Ground, Including current fuel surcharge (5%). Orders to Alaska, Hawaii and Puerto Rico will be assessed appropriately to UPS Express shipping charges. Pleas e-mail us to get information on prices. If you are not in the USA or Alaska, Hawaii and Puerto Rico UPS charges will also vary so pleas e-mail us to verify the prices’s. |
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At mycutlerystore.com, we stand by our promise of offering the finest quality products available. If at any time you are dissatisfied with your purchase, just return it with the original receipt and e-mail us to confirm your return. Pleas note in the e-mail your order number, name, and why you would like to exchange or return the product. We will exchange it, credit your account, or give you a refund. Exchanges and Returns Address: UPS/ USPS: Dave’s Good’s 54 S. Main St. Lisbon NH 03585 Right now our return policy is that the customer pays two-way freight and a 15% restocking charge. After we receive the product and find it to be unopened and not damaged then we will credit your credit card with the price of the product minus the shipping and the 15% restocking charge. Unfortunately we will not take responsibility for lost or damaged products.
Lifetime Guarantee Chicago Cutlery knives are warranted to be free of defects in material and workmanship under normal household use for the lifetime of the product. Any piece found to be defective will be repaired or replaced at no charge with the same item or an item of equal or greater value. This warranty is not valid for products damaged by misuse, for purposes other than normal household use, or failure to follow the manufacturer’s use and care instructions. In no event is World Kitchen, Inc. liable for consequential damages. Should you experience any problem with your product, please keep it. You may be asked to return it. Pleas contact World Kitchen Help Center (800) 999-3436 Monday-Friday 8:00 am - 6:00 pm EST. |
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